Our services

Remote clinical staffing, built around your workflow

Medical scribes, virtual patient coordinators, and remote front-desk teams — each one vetted, HIPAA-trained, and matched to how your clinic actually runs.

Medical Scribe Virtual Patient Coordinator Remote Front Desk Telehealth Assistance Insurance Verification Prior Authorization Revenue Cycle Management Credentialing & Enrollment

Medical Scribe

Our remote medical scribes document patient encounters in real time, keeping your EHR accurate and complete so clinicians can stay present with patients instead of screens. Charts are closed the same day — not at 9pm.

Book a medical scribe
Commonly handles
Real-time charting during visits and telehealth calls
Updating problem lists, medications, and histories
Preparing referral and lab order documentation
Same-day chart closure and note QA

Virtual Patient Coordinator

Your virtual patient coordinator owns the patient journey between visits — booking, reminders, follow-ups, and inbound questions — so your schedule stays full, no-shows drop, and patients feel looked after.

Hire a coordinator
Commonly handles
Appointment booking, confirmations, and rescheduling
Automated reminders and no-show recovery
Patient intake, forms, and insurance verification
Inbound calls, messages, and follow-up outreach

Remote Front Desk (FDO)

A complete front-desk operation for your clinic, run off-site. Our remote front-desk officers handle scheduling, records, billing support, and compliance monitoring — the administrative backbone that keeps your practice moving.

Staff your front desk
Commonly handles
Calendar and provider schedule management
Patient record management and data entry
Billing support and claims follow-up
Compliance monitoring and reporting

Telehealth Assistance

We make virtual care effortless — setting up visits, running tech checks, and providing live support during consultations so both patients and providers have a smooth, reassuring experience from link to follow-up.

Add telehealth support
Commonly handles
Visit scheduling and secure link distribution
Pre-visit tech checks with patients
Live troubleshooting during consultations
Post-visit summaries and follow-up coordination

Insurance Verification

We confirm every patient's active coverage, benefits, and eligibility before the visit — so your team isn't chasing denials after the fact and patients know their responsibility up front.

Commonly handles
Real-time eligibility and benefits checks
Coverage, copay, and deductible confirmation
Coordination of benefits for dual-coverage patients
Flagging expired or inactive policies before appointments

Prior Authorization Management

Our team owns the prior-auth workload end to end — submitting requests, tracking status, and handling payer follow-ups — so procedures and prescriptions get approved without stalling patient care.

Commonly handles
Preparing and submitting authorization requests
Payer follow-up and status tracking
Appeals and peer-to-peer coordination
Documenting approvals directly in your EHR

Revenue Cycle Management (RCM)

From charge capture to final payment, we manage the full revenue cycle — clean claims, faster reimbursement, and fewer write-offs — giving you clear visibility into the financial health of your practice.

Commonly handles
Charge entry and clean-claim submission
Payment posting and reconciliation
Denial management and resubmission
A/R follow-up and revenue reporting

Credentialing & Enrollment

We get your providers credentialed and enrolled with payers quickly and correctly — managing applications, CAQH profiles, and renewals so your clinicians can start billing without administrative delays.

Commonly handles
Payer enrollment and re-credentialing
CAQH profile setup and maintenance
Primary source verification tracking
License and expirable renewal monitoring
Trained & ready

Every hire arrives job-ready

Before they ever touch your systems, MEDSYNC professionals complete structured training in the tools and standards that matter most.

EHR & EMR systems

Hands-on training across Epic, athenahealth, eClinicalWorks, Cerner, and more.

Professional communication

Clear, empathetic, neutral-accent patient communication and phone etiquette.

HIPAA & compliance

Certified in HIPAA, data privacy, and secure handling of patient information.

Engagement models

Simple, transparent pricing

No hidden fees. Scale up or down as your caseload changes.

Pay-as-you-go
$19/ hour

Flexible hourly clinical support for overflow and coverage gaps.

Any role, billed by the hour
No minimum commitment
HIPAA-compliant from day one
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Most popular
Dedicated
from$1,900/ mo

A full-time remote team member, matched to your clinic and fully managed.

Dedicated, consistent professional
Account manager & QA included
Timezone-overlap coverage
Free replacement guarantee
Get started
Enterprise
Custom

Multiple roles, tailored SLAs, and dedicated account management.

Whole-team staffing
Custom SLAs & reporting
Priority onboarding
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Not sure which role you need first?

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