Privacy, Terms & Accessibility

MEDSYNC ("we," "us," or "our") provides remote healthcare staffing and administrative services to healthcare providers across the United States and United Kingdom. This Privacy Policy explains how we collect, use, safeguard, and disclose information when you visit our website or engage our services.

Information we collect

• Information you provide: name, email, phone number, practice details, and any message content you submit through our contact or appointment forms.
• Usage information: basic analytics such as pages visited and device or browser type, collected to improve the site.
• Protected Health Information (PHI): when we deliver services, we may process PHI strictly on behalf of the covered entity under a Business Associate Agreement (BAA).

How we use information

• To respond to inquiries and schedule consultations.
• To deliver, maintain, and improve our staffing and administrative services.
• To comply with legal, regulatory, and contractual obligations.

HIPAA & data protection

We handle PHI in accordance with HIPAA and, where applicable, the UK GDPR and Data Protection Act 2018. All data is transmitted and stored using encryption, access is limited on a need-to-know basis, and our personnel complete privacy and security training. We do not retain PHI on local devices.

Sharing & disclosure

We do not sell your personal information. We share information only with service providers who support our operations under confidentiality obligations, or where required by law or to fulfill a BAA with a client.

Your rights

You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal and contractual limits. To exercise these rights, contact us at Contact@medsyncplus.com.

Data retention

We keep personal information only as long as necessary for the purposes described here or as required by law and our client agreements, after which it is securely deleted.

These Terms of Service ("Terms") govern your access to and use of the MEDSYNC website and services. By using our website or engaging our services, you agree to these Terms.

Services

MEDSYNC provides remote medical staffing and administrative support — including medical scribing, virtual patient coordination, remote front-desk, telehealth assistance, insurance verification, prior authorization management, revenue cycle management, and credentialing & enrollment. The specific scope of any engagement is defined in a separate written service agreement.

Use of the website

• You agree to use the website lawfully and not to disrupt, misuse, or attempt unauthorized access to it.
• Content on this site is provided for general information and does not constitute medical, legal, or billing advice.

No guarantee of outcomes

Statistics and results referenced on this site are illustrative of typical outcomes and are not guarantees. Actual results depend on your practice, payers, and workflows.

Intellectual property

All content, branding, and materials on this website are owned by MEDSYNC or its licensors and may not be copied or reused without written permission.

Limitation of liability

To the fullest extent permitted by law, MEDSYNC is not liable for indirect, incidental, or consequential damages arising from use of the website. Services are governed by the terms of the applicable service agreement.

Changes to these Terms

We may update these Terms from time to time. Continued use of the website after changes take effect constitutes acceptance of the revised Terms.

Contact

Questions about these Terms can be sent to Contact@medsyncplus.com.

MEDSYNC is committed to making its website accessible to the widest possible audience, regardless of ability or technology. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

What we do

• Maintain sufficient color contrast and legible, scalable text.
• Support full keyboard navigation and clear focus states.
• Provide descriptive alternative text for meaningful images.
• Respect reduced-motion preferences for users sensitive to animation.
• Use semantic structure and headings to aid screen readers.

Ongoing effort

Accessibility is an ongoing commitment. We regularly review the site and address issues as they are identified, and we consider accessibility in every new feature we build.

Need help or found a barrier?

If you encounter any difficulty using this website, or need information in an alternative format, please contact us at Contact@medsyncplus.com. We welcome your feedback and will do our best to provide the information or service you need.